refund policy.

RETURNS AND REFUND POLICY

In accordance with Consumer Contracts Regulations, you have 14 days to request a return for a refund, and 14 days thereafter in which to return the item unaltered and in its original packaging. ​

Payment

  • Refunds will be issued to the original method of payment.

  • The cost of return postage is the sole responsibility of the buyer.

  • The refund will only be processed once the item has been received, within 14 days of original purchase.

 

Exchanges

  • At this time we do not offer exchanges.

  • If there is a product you feel you would prefer, you must complete another transaction and follow the existing refund procedure.

 

Returns Shipping

  • In any circumstances where a shipping refund is due, only the standard shipping cost of your item will be refunded; you will remain responsible for any upgraded shipping costs.

  • If you have received free shipping on your order and the return of goods takes your order total under that required for free shipping, this shipping cost will be deducted from your refund.

  • International postage costs are non-refundable in all circumstances.

 

Exemptions

  • In accordance with Consumer Contracts Regulations, there are some exemptions to our returns policy.

  • One-off items, commission pieces, and special items that are made to order will not be applicable for refund or exchanges. These will be marked as original pieces in their product description.

 

Completing your return

  • You must first contact Mons Igneous to arrange a refund and await a response before making further progress.

  •  Items must be returned unaltered and in original packaging along with your invoice. Should items show signs of wear or use, a return may be refused.​

  • It is the sole responsibility of the customer to cover return postage costs.
     

YOUR RETURN MUST BE DISPATCHED BACK TO US WITHIN 14 DAYS FROM THE DATE OF RETURN APPROVAL FOR YOUR REQUEST TO BE PROCESSED. RETURNS ARRIVING OUTSIDE OF THIS TIME SCALE MAY BE PROCESSED AT OUR DISCRETION.

© 2021 by Mons Igneous.

Contact: lucy@monsigneous.co.uk