CUSTOMER CARE

every order is greatly appreciated and packed with care, by hand. i fulfil every order myself and use trusted couriers to ensure your products are delivered safely and securely.

 

as each piece is completely one-of-a-kind, it is important to protect the canvas as much as possible during transit. this will often mean that plastics, such as bubble wrap, are used. whilst i work to reduce plastic usage as much as possible in both the creation of my artwork and the shipping procedure, sometimes these measures must be taken to secure the safety of your goods. i urge all of my customers to recycle the bubble wrap in accordance with their local authority, on which UK customers can find more information here.

PRIVACY & SAFETY

when you conduct a transaction on this website, as part of the process, it collects personal information you give us such as your name, address and email address. your personal information will be used for the shipping and identification of your order only.

this website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. they store your data on secure servers behind a firewall, and this has no affiliation with Mons Igneous whatsoever. 

all direct payment gateways offered by Wix.com and used by Mons Igneous adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers, so that you can shop with confidence.

PAYMENT METHODS

- credit / debit cards

- PayPal

- invoice (commission only)